Job Description
URGENT HIRING ALERT: Join our dynamic IT team in Tulsa as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges with speed and precision. This is your opportunity to make an immediate impact in a fast-paced environment with competitive compensation and growth opportunities.
About TechSolutions Inc.: We're a leading technology services provider dedicated to empowering businesses through innovative IT solutions. Our Tulsa office fosters collaboration, continuous learning, and work-life balance.
What We Offer: Competitive salary, comprehensive health benefits, 401(k) matching, professional development stipends, and a collaborative culture that values your expertise.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve user problems efficiently while maintaining high customer satisfaction scores
- Manage service tickets in ITSM platforms (e.g., ServiceNow, Jira) with accurate documentation
- Deploy and configure workstations, laptops, and peripherals across the organization
- Conduct user training on new systems and security protocols
- Collaborate with Tier 3 engineers on complex escalations and system improvements
- Monitor system health and proactively address potential issues
Qualifications
- Minimum 2 years of experience in IT help desk or desktop support roles
- Proficient in Windows OS, Microsoft 365, and Active Directory administration
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Excellent written and verbal communication skills
- Experience with ticketing systems and remote support tools (e.g., TeamViewer, LogMeIn)
- Ability to work flexible hours including occasional on-call rotations