Job Description
Immediate opening for Help Desk Support Specialist in Milwaukee! Join our award-winning IT team and deliver exceptional technical support to Fortune 500 clients. We're seeking a customer-focused professional to resolve hardware/software issues and maintain system uptime. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a collaborative environment.
What we offer: Flexible schedules, ongoing training, health/dental/vision insurance, 401K matching, and remote work options. Apply today to start your journey with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems and maintain SLA compliance
- Install, configure, and maintain desktop/laptop equipment
- Document technical solutions and update knowledge base
- Train end-users on software applications
- Collaborate with network/server teams on complex issues
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS and Active Directory
- Strong troubleshooting skills for hardware/network issues
- Excellent written/verbal communication skills
- Experience with ServiceNow or Jira ticketing systems
- Ability to work flexible hours including occasional weekends