Job Description
Join our award-winning IT team at TechSolutions Memphis as we rapidly expand our support infrastructure! We're urgently seeking a passionate Help Desk Specialist to deliver exceptional technical support to our diverse client base. This is your opportunity to work in a dynamic, fast-paced environment where your problem-solving skills directly impact customer satisfaction. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and growth. Apply today to become part of Memphis's premier tech support community!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application-related problems
- Manage service tickets using Jira/ServiceNow with documented resolutions
- Train end-users on security protocols and best practices
- Collaborate with senior engineers on complex escalations
- Contribute to knowledge base documentation and process improvements
Qualifications
- 2+ years of experience in technical support/help desk environment
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and network troubleshooting
- Exceptional customer service and communication skills
- Experience with ticketing systems and remote support tools
- Ability to prioritize tasks in high-pressure situations