Job Description
We're urgently seeking a passionate Help Desk Support Specialist to join our dynamic IT team in Henderson, NV! As a critical frontline role, you'll resolve technical issues, enhance user experiences, and ensure seamless operations for our growing client base. This is an immediate opportunity to advance your career in a supportive environment with competitive compensation and comprehensive benefits. If you're ready to make an impact and thrive in a fast-paced setting, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and proactive follow-up
- Deploy and configure workstations, peripherals, and network devices
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on escalated infrastructure problems
- Conduct user training sessions for new technologies
- Monitor system performance and implement preventive maintenance
Qualifications
- 2+ years of hands-on IT help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and cloud platforms (O365/GSuite)
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS)
- Exceptional communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work flexible hours including occasional on-call duties