Job Description
Join our dynamic IT team at NexusTech Solutions and become the hero behind our seamless operations! We're urgently seeking passionate Help Desk Support professionals to deliver exceptional technical assistance to our growing client base in Las Vegas. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced, collaborative environment. If you thrive on solving complex challenges and making a tangible impact, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Manage service tickets using ITSM tools (e.g., Jira, ServiceNow) with SLA adherence
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with senior engineers on escalated technical issues
- Conduct user training sessions for new systems and software deployments
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 2+ years of IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and cloud platforms (Azure/O365)
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent communication skills with customer-focused mindset
- Familiarity with ITIL framework and ITSM best practices
- Ability to work flexible shifts including weekends/on-call rotation
- Valid Nevada driver's license for occasional on-site support