Job Description
Welcome to Apex Technical Services, where we are redefining IT support in the Windy City. We are currently seeking a motivated and detail-oriented Tier 1 Help Desk Support Specialist to join our dynamic team. Whether you are an experienced professional or a recent graduate looking to break into the IT industry, we provide the tools and training you need to succeed.
Why Choose Apex?
- Equipment Provided: We equip you with the latest laptops, monitors, and peripherals to ensure you can work efficiently from day one.
- Growth Opportunities: We are a growing organization committed to promoting from within.
- Culture: Join a team that values collaboration, innovation, and a positive work environment.
Don't miss this opportunity to advance your career in a stable and exciting industry. Apply today!
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Log and track all support tickets in our ticketing system (ServiceNow/Zendesk) and ensure timely resolution.
- Assist with the deployment, configuration, and maintenance of company-issued equipment.
- Conduct user training sessions on standard software applications and security protocols.
- Collaborate with the IT operations team to identify trends and improve service delivery.
Qualifications
- High School Diploma or GED required; Associate Degree in Computer Science, IT, or related field preferred.
- Basic knowledge of Windows 10/11 and Microsoft Office Suite (Word, Excel, Outlook).
- Experience with remote access tools (e.g., TeamViewer, AnyDesk) is a plus.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.