Job Description
Are you ready to launch your career in Information Technology?
TechSolutions is seeking a dedicated IT Support Trainee to join our fast-paced team in Baton Rouge, LA. We are offering a generous Sign-On Bonus of $2,000 for top candidates ready to grow their technical expertise.
In this entry-level role, you will receive hands-on training from seasoned engineers while providing essential support to our internal workforce. If you have a passion for technology and a desire to learn, this is your opportunity to build a solid foundation in IT infrastructure.
Why Join Us?
- Generous Sign-On Bonus: Get rewarded immediately for joining our team.
- Comprehensive Training: Structured curriculum designed to certify you in industry standards.
- Career Growth: Clear path to Junior Systems Administrator or Network Engineer roles.
- Modern Equipment: Work with the latest hardware and software tools.
Responsibilities
- Provide first-level technical support for hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and maintenance of desktop environments and peripherals.
- Monitor and respond to help desk tickets in a timely and professional manner.
- Conduct routine system checks and perform basic troubleshooting on printers and mobile devices.
- Document technical issues and resolutions in our ticketing system for future reference.
- Collaborate with senior IT staff to implement hardware upgrades and software patches.
Qualifications
- High School Diploma or GED required; Associate degree in IT, Computer Science, or related field is a plus.
- Basic understanding of operating systems (Windows 10/11, macOS) and networking concepts.
- Strong problem-solving skills and the ability to troubleshoot technical problems calmly.
- Excellent written and verbal communication skills for interacting with non-technical users.
- Must be willing to obtain relevant IT certifications (e.g., CompTIA A+, Network+) within 12 months.
- Valid driver's license and reliable transportation (optional, but often required for on-site support).