Job Description
We are looking for a dynamic and detail-oriented IT Support Specialist to join our growing team in the heart of Washington, DC. In this role, you will be the frontline defender of our federal client's technology infrastructure, ensuring seamless operations for thousands of users. If you have a passion for solving complex technical problems and thrive in a fast-paced government contracting environment, we want to meet you.
Our team values innovation, security, and exceptional customer service. You will have the opportunity to work with cutting-edge technology stacks while supporting critical national missions.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote desktop tools.
- Manage and maintain the local area network (LAN), ensuring high availability and performance for all users.
- Oversee the lifecycle of end-user devices, including deployment, imaging, and decommissioning of laptops and printers.
- Monitor and respond to system alerts, applying patches and updates to maintain cybersecurity hygiene and compliance.
- Collaborate with the cybersecurity team to ensure all security protocols and access controls are strictly followed.
- Maintain accurate documentation in our ticketing system (ServiceNow/Zendesk) and conduct user training sessions.
Qualifications
- Minimum of 3-5 years of experience in IT support, help desk, or systems administration.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, VPN).
- Ability to obtain and maintain a Public Trust Clearance (or willingness to undergo the process).
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.