Job Description
Immediate opportunity for an IT Support Specialist in Virginia Beach! TechNova Solutions is urgently hiring a tech-savvy professional to join our dynamic IT team. You'll be the backbone of our operations, ensuring seamless technology experiences for 200+ employees across our coastal headquarters. This hybrid role offers competitive compensation, comprehensive benefits, and rapid career growth in a fast-paced environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Manage Active Directory, VPN configurations, and cloud services (O365, Azure)
- Deploy and maintain desktop/laptop systems, printers, and mobile devices
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Implement cybersecurity best practices and endpoint protection solutions
- Support office relocations and technology deployments
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA Network+ or Security+ certification required
- Proficiency in PowerShell scripting and SCCM management
- Strong troubleshooting skills for hardware/network issues
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to lift 50lbs and work flexible hours
- Bachelor's degree in IT or related field preferred