Job Description
We are currently seeking a Senior IT Support Specialist to join our elite technical team in San Diego, CA. At Blue Horizon Solutions, we are not just fixing computers; we are empowering our clients with seamless technology integration and robust security protocols. If you have a passion for problem-solving and a knack for making complex IT concepts easy to understand, we want to hear from you.
Why You’ll Love It Here
- Competitive Compensation: A salary range reflecting your expertise.
- Modern Environment: Work in a state-of-the-art facility in the heart of San Diego.
- Growth Opportunities: Pathways to cloud architecture and systems administration.
Responsibilities
- Provide expert Tier 2/3 technical support for hardware, software, and network connectivity issues.
- Manage and maintain the Active Directory environment, including user provisioning and permissions.
- Oversee the onboarding and offboarding process for new employees and contractors.
- Install, configure, and troubleshoot Microsoft 365, Windows 10/11, and macOS devices.
- Document technical procedures and maintain an up-to-date asset inventory.
- Collaborate with the cybersecurity team to ensure compliance and patch management.
- Respond to helpdesk tickets with a focus on first-contact resolution.
Qualifications
- Minimum of 4 years of professional IT support experience.
- CompTIA A+, Network+, or Security+ certification is highly preferred.
- Deep knowledge of Active Directory, Group Policy, and Remote Desktop Services.
- Strong proficiency in Microsoft Office Suite and troubleshooting methodologies.
- Excellent interpersonal and communication skills for client-facing interactions.
- Ability to work independently as well as part of a collaborative team.