Job Description
Are you a problem-solver who thrives in a fast-paced tech environment?
Apex Technologies Solutions is looking for a highly skilled Senior IT Support Specialist to join our team in Indianapolis, Indiana. As a leading provider of enterprise IT solutions, we need a dedicated professional to manage our internal infrastructure and provide exceptional support to our diverse client base. This hybrid role offers the perfect blend of remote flexibility and in-office collaboration.
Our ideal candidate is passionate about technology, possesses deep troubleshooting knowledge, and is eager to drive efficiency across our IT operations.
Responsibilities
- Provide tier 2 technical support via phone, email, and remote access tools, resolving complex hardware and software issues efficiently.
- Manage and maintain Active Directory user accounts, permissions, and group policies to ensure secure access.
- Install, configure, and troubleshoot Windows 10/11 and macOS devices, including peripherals and mobile device management.
- Oversee the asset lifecycle, from procurement and deployment to recycling and end-of-life disposal.
- Document all incidents and resolutions in our ServiceNow ticketing system to maintain accurate IT logs.
- Collaborate with the network engineering team to troubleshoot connectivity issues and implement security patches.
- Conduct regular user training sessions on new software tools and cybersecurity best practices.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
- Minimum of 4-6 years of progressive experience in IT Help Desk, Technical Support, or Systems Administration.
- Strong proficiency with Microsoft Office 365 and advanced troubleshooting of Windows operating systems.
- Experience with Active Directory, Group Policy, and VPN configurations.
- Knowledge of hardware peripherals (printers, scanners, laptops, and mobile devices).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize tasks and manage time effectively in a high-volume support environment.