Job Description
We are seeking a Senior IT Support Specialist to join our dynamic team in Columbus, Ohio. This is a high-impact role where you will be the first line of defense for our internal clients, ensuring seamless technological operations. We offer a highly competitive salary package, comprehensive benefits, and a clear path for career advancement.
Why Join Us?
- Competitive Compensation: Top-tier pay in the Columbus market.
- Modern Technology Stack: Work with the latest enterprise tools.
- Professional Growth: Continuous learning opportunities and mentorship.
Responsibilities
- Provide exceptional Level 2/3 technical support via phone, email, and remote access tools.
- Diagnose and resolve complex hardware, software, and network issues.
- Manage and prioritize IT service tickets within the Service Desk system.
- Configure and deploy end-user devices (laptops, printers, mobile phones).
- Collaborate with the Infrastructure team to improve system stability and performance.
- Conduct user training sessions on new software and security protocols.
Qualifications
- Minimum of 3-5 years of experience in IT Help Desk or Technical Support.
- CompTIA A+ and/or Network+ certification is highly preferred.
- Strong knowledge of Windows 10/11, Active Directory, and Office 365.
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Excellent verbal and written communication skills with a customer-first mindset.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.