Job Description
Join our dynamic team as a Senior IT Support Specialist in Memphis, TN! We're urgently hiring to support our rapid expansion. TechSolutions Memphis offers a collaborative environment where your expertise directly impacts business success. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth. Be the hero who keeps our systems running smoothly while advancing your career in the heart of Tennessee's tech hub.
Responsibilities
- Provide Tier 2-3 technical support for 200+ users across Windows/macOS environments
- Manage Active Directory, G Suite, and cloud infrastructure (AWS/Azure)
- Diagnose and resolve complex network, hardware, and software issues
- Implement security protocols and conduct vulnerability assessments
- Lead IT projects including hardware refreshes and software deployments
- Maintain documentation and create SOPs for technical procedures
- Collaborate with vendors and third-party service providers
Qualifications
- 5+ years of progressive IT support experience with enterprise systems
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Active Directory, Group Policy, and endpoint management
- Strong scripting skills (PowerShell/Bash) and automation tools
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Excellent communication skills and ability to train non-technical staff
- Valid driver's license and willingness to travel between Memphis offices