Job Description
Join our dynamic team at TechNash Solutions as a Senior IT Support Specialist in the heart of Nashville's booming tech scene. We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base across healthcare, finance, and creative industries. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols including endpoint protection and VPN management
- Lead hardware/software deployment projects for 500+ users
- Create and maintain technical documentation and SOPs
- Mentor junior support staff and conduct training sessions
- Collaborate with vendors for escalations and service level agreements
Qualifications
- 5+ years of experience in enterprise IT support
- CompTIA Network+ or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with ServiceNow or Jira ticketing systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting skills with hardware diagnostics
- Ability to manage multiple priorities in fast-paced environments
- Valid Tennessee driver's license for occasional on-site visits