Job Description
Join our dynamic IT team in Boston and become the backbone of our digital infrastructure! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to 500+ employees across hybrid work environments. You'll troubleshoot complex hardware/software issues, implement cybersecurity protocols, and optimize our cloud infrastructure while maintaining a user-centric approach. This role offers growth opportunities in cloud technologies and enterprise systems with a competitive benefits package including tuition reimbursement.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, Microsoft 365, and network infrastructure
- Deploy and manage cloud services (Azure, AWS) and virtualization platforms (VMware)
- Conduct security audits and implement endpoint protection protocols
- Document SOPs and create knowledge base articles for IT self-service portal
- Collaborate with vendors for hardware/software procurement and lifecycle management
- Lead IT projects including workstation refreshes and system migrations
Qualifications
- 5+ years in enterprise IT support with Windows/macOS administration
- CompTIA Security+ or equivalent cybersecurity certification
- Expertise in Microsoft 365 and Active Directory management
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Strong scripting skills (PowerShell/Bash) for automation
- CCNA or equivalent networking certification preferred
- Excellent communication skills for cross-departmental collaboration