Job Description
Join TechSolutions Inc., a leading IT innovator in Philadelphia, as a Senior IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy a collaborative environment, cutting-edge tools, and opportunities for career advancement in the heart of Philly's tech corridor.
Our ideal candidate thrives in fast-paced settings, possesses deep technical expertise, and excels at translating complex IT concepts into actionable solutions. If you're passionate about empowering users through technology, we want to meet you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, O365, and cloud infrastructure (Azure/AWS)
- Deploy and maintain endpoint security solutions (Antivirus, EDR)
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Lead IT projects including device refresh cycles and software migrations
- Maintain compliance with ITIL service management best practices
Qualifications
- 5+ years of experience in enterprise IT support
- Expert knowledge of Windows 10/11 and macOS troubleshooting
- Certification (CompTIA A+, Network+, or Microsoft 365 Certified)
- Experience with ticketing systems (ServiceNow, Jira)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and problem-solving skills
- Ability to work independently and manage multiple priorities