Job Description
Immediate Opening: Join Our IT Team in Louisville, KY!
We're urgently seeking a passionate IT Support Specialist to join our growing team at TechSolutions Inc. This is a critical role requiring immediate availability to support our 200+ employees and ensure seamless technology operations. If you're a problem-solver with a customer-first mindset, we want to hear from you!
Why Join Us?
• Competitive salary and comprehensive benefits package
• Rapid career advancement opportunities
• Modern tech stack and collaborative work environment
• Sign-on bonus for qualified candidates
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain end-user systems including Windows 10/11 and mobile devices
- Develop and document IT policies, procedures, and knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Lead system upgrades and migration projects
- Maintain 99.9% system uptime through proactive monitoring
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level knowledge of Windows Server administration and networking
- CompTIA Security+ or equivalent certification required
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow or ITSM platforms
- Excellent communication and customer service skills
- Ability to work flexible hours including on-call rotation