Job Description
Join our dynamic IT team as a Senior IT Support Specialist at TechSolutions Inc. in Indianapolis! We're seeking a tech-savvy professional to deliver exceptional user support across our growing enterprise. You'll be the go-to expert for troubleshooting complex hardware/software issues, implementing security protocols, and optimizing system performance. Enjoy a collaborative environment with cutting-edge technology and opportunities for career advancement.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Implement and maintain cybersecurity best practices including endpoint protection
- Provide Level 2-3 support for network printers, VoIP systems, and mobile devices
- Document technical procedures and create user training materials
- Collaborate with vendors for hardware procurement and service level agreements
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and Windows Server administration
- Strong knowledge of cloud platforms (Azure/AWS) and SaaS applications
- Excellent troubleshooting skills with ability to work under pressure
- Experience with ITSM tools (ServiceNow, Jira) and ticketing systems
- Bachelor's degree in IT or related field preferred