Job Description
Join TechNova Solutions' dynamic IT team as we revolutionize digital experiences for Bay Area enterprises. We're seeking a passionate Senior IT Support Specialist to empower our innovative workforce through cutting-edge technology solutions. As a cornerstone of our technical infrastructure, you'll drive operational excellence while supporting mission-critical systems in our vibrant downtown San Francisco headquarters.
At TechNova, we invest in your growth with competitive benefits, professional development stipends, and a culture that celebrates technical curiosity. This hybrid role combines in-person collaboration at our state-of-the-art facility with flexible remote work options.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and Intune endpoint management systems
- Deploy and maintain virtual infrastructure using VMware and Hyper-V
- Lead hardware/software lifecycle management and procurement processes
- Document SOPs and knowledge base articles using Confluence
- Collaborate with cybersecurity team on vulnerability remediation
- Optimize network performance across 15+ branch locations
Qualifications
- 5+ years enterprise IT support experience with Windows 10/11 and macOS
- Expert-level knowledge of Active Directory, Group Policy, and Azure AD
- VMware vSphere/ESXi certification or equivalent practical experience
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow or Jira ITSM platforms
- CompTIA Security+ or equivalent security certification
- Excellent troubleshooting skills for network connectivity issues
- Bachelor's degree in Computer Science or related field