Job Description
Join our dynamic IT team in Fort Worth as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to 150+ employees across our growing organization. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving complex technical challenges and elevating user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server environments, and cloud services (Azure/O365)
- Deploy, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with vendors for equipment procurement and service contracts
- Lead cybersecurity initiatives including endpoint protection and vulnerability scanning
- Train staff on IT best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expert knowledge of Windows OS, networking fundamentals, and cloud services
- CompTIA Network+ or Security+ certification required
- Strong troubleshooting skills with hardware/software diagnostics
- Experience with ITSM tools (ServiceNow, Jira) and ticketing systems
- Excellent written/verbal communication and customer service skills
- Ability to work independently and prioritize competing tasks