Job Description
Join our dynamic IT team in Raleigh's thriving tech hub! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to our growing workforce. You'll be the backbone of our digital infrastructure, ensuring seamless operations across hybrid environments. Enjoy competitive benefits, professional development, and a culture that values innovation and work-life balance. Apply today to become part of Raleigh's premier tech employer!
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage and troubleshoot complex network infrastructure including VPN, Active Directory, and cloud services
- Deploy and maintain hardware/software solutions including SCCM and Intune
- Lead cybersecurity initiatives including endpoint protection and access management
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows 10/11, macOS, and Office 365 administration
- Strong understanding of network protocols (TCP/IP, DNS, DHCP) and cloud platforms
- Certifications: CompTIA A+, Network+, or equivalent industry certification
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Exceptional problem-solving and communication skills
- Ability to work independently and manage competing priorities