Job Description
We are seeking a Senior IT Support Specialist to join our elite technology team in New York. If you thrive in a fast-paced environment and have a passion for solving complex technical problems, this is your chance to lead the charge.
Why Join Us?
- Competitive salary & performance bonuses.
- Comprehensive health, dental, and vision coverage.
- Flexible remote work options.
- Professional development and certification reimbursement.
As a Senior IT Support Specialist, you will be the backbone of our technical operations, ensuring our employees have the tools they need to succeed.
Responsibilities
- Provide Level 2 and 3 technical support for hardware, software, and network issues via remote and on-site channels.
- Manage and prioritize incoming IT support tickets using ServiceNow and maintain high SLA standards.
- Perform regular system maintenance, updates, and patch management for company servers and endpoints.
- Collaborate with the cybersecurity team to implement security protocols and respond to incidents.
- Train and mentor junior IT staff and conduct user training sessions on new software and best practices.
- Ensure 99.9% uptime for critical business systems through proactive monitoring and troubleshooting.
Qualifications
- Minimum of 5 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and macOS.
- Experience with network infrastructure (TCP/IP, DNS, DHCP) and troubleshooting hardware components.
- Excellent communication skills with the ability to translate technical jargon for non-technical staff.
- CompTIA A+ or Microsoft 365 Certified is highly preferred.
- Ability to work independently and manage multiple priorities in a dynamic environment.