Job Description
Join CyberCore Solutions as a Senior IT Support Specialist in Baltimore and become the backbone of our dynamic tech ecosystem. We're seeking a dedicated professional to deliver exceptional technical support to our growing team of innovators. This hybrid role combines on-site presence in our downtown Baltimore office with flexible remote work options. You'll work with cutting-edge technologies while supporting a mission-driven organization committed to digital transformation. Enjoy competitive benefits, professional development stipends, and an inclusive culture that values your expertise.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and endpoint security solutions
- Deploy and maintain hardware/software with SCCM and Intune
- Lead incident response and root cause analysis for critical outages
- Document SOPs and knowledge base articles for IT infrastructure
- Collaborate with vendors for hardware procurement and licensing
- Mentor junior support staff and optimize ticket workflows
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Strong scripting skills (PowerShell/Bash) for automation
- CompTIA Security+ or equivalent cybersecurity certification
- Proven experience with ServiceNow or Jira ticketing systems
- Excellent troubleshooting skills for network and hardware issues
- Ability to work independently while collaborating cross-functionally