Job Description
Join our dynamic team at TechSolutions Inc. as a Senior IT Support Specialist in Philadelphia! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, cloud infrastructure, and security protocols
- Deploy and troubleshoot Windows/macOS systems, mobile devices, and network peripherals
- Document IT processes and create knowledge base articles for end-users
- Collaborate with cross-functional teams to implement IT projects and upgrades
- Monitor system performance and proactively address potential security risks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365 administration
- Strong understanding of TCP/IP networking, DNS, and DHCP
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving and communication skills
- Bachelor's degree in Computer Science or related field preferred