Job Description
Join our award-winning IT team in the heart of Phoenix! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our dynamic workforce, you'll implement innovative solutions and drive digital transformation across diverse industries. Enjoy a collaborative environment with cutting-edge technology and continuous professional development opportunities. What you'll love: Flexible work arrangements, performance bonuses, and comprehensive health benefits. Ready to accelerate your career? Apply today and become part of Phoenix's premier tech ecosystem!
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 infrastructure with 99.9% uptime SLA
- Lead hardware/software deployment projects using SCCM and Intune
- Develop automation scripts (PowerShell/Python) to streamline IT workflows
- Conduct security audits and implement NIST-compliant protocols
- Mentor junior technicians and create technical documentation
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level certifications: CompTIA Security+ and Microsoft 365 Certified
- Proficiency in virtualization (VMware/Hyper-V) and cloud networking
- Advanced troubleshooting skills for network infrastructure (Cisco/Juniper)
- Experience with ITSM tools (ServiceNow/Jira) and ITIL framework
- Strong customer service orientation with proven SLA management
- Bachelor's degree in Computer Science or related field preferred