Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Las Vegas! We're seeking a passionate tech expert to deliver exceptional support to our growing client base. This immediate hire opportunity offers competitive compensation, career growth, and a collaborative environment. You'll be the frontline hero resolving technical challenges while maintaining our industry-leading service standards. If you thrive in fast-paced settings and love solving complex puzzles, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and troubleshoot Microsoft 365, Active Directory, and cloud services
- Deploy and maintain endpoint security solutions including antivirus and encryption
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Lead incident management and disaster recovery initiatives
- Train end-users on technology best practices
Qualifications
- 5+ years of IT support experience with enterprise systems
- CompTIA Security+ and Network+ certifications required
- Expert knowledge of Windows OS, Active Directory, and Azure AD
- Experience with Service Desk platforms (ServiceNow preferred)
- Strong scripting skills (PowerShell/Python/Bash)
- Excellent communication and customer service abilities
- Valid US driver's license and reliable transportation