Job Description
Join our dynamic team at NexusTech Solutions as a Senior IT Support Specialist and become the backbone of our digital infrastructure. We're hiring immediately for a critical role in our Seattle headquarters to ensure seamless technology operations for 500+ employees. This position offers rapid growth opportunities, competitive benefits, and the chance to work with cutting-edge enterprise systems in a collaborative, fast-paced environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Deploy and maintain endpoint security solutions (MDR, EDR)
- Lead IT projects including system migrations and vendor management
- Create and maintain technical documentation and SOPs
- Mentor junior support staff and conduct training sessions
Qualifications
- 5+ years of enterprise IT support experience
- CompTIA Security+ and Microsoft 365 certifications required
- Expert knowledge of Windows Server, Azure AD, and Intune
- Strong experience with ServiceNow or Jira ticketing systems
- Ability to work rotating on-call schedule (1 week/month)
- Excellent communication and customer service skills