Job Description
Join our dynamic IT team immediately! InnovateTech Solutions is seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our Chicago-based clients. As a critical member of our operations team, you'll ensure seamless system functionality and user satisfaction through proactive troubleshooting and innovative solutions. This is your chance to make an immediate impact in a fast-paced environment with growth opportunities.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure) administration
- Implement cybersecurity protocols including endpoint protection and access controls
- Deploy and maintain desktop/laptop imaging systems using SCCM and Intune
- Document technical procedures and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service level agreements
- Lead IT projects including system migrations and office relocations
Qualifications
- 5+ years of progressive IT support experience with Windows 10/11 and macOS
- Expertise in networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Strong scripting skills (PowerShell/Bash) for automation tasks
- CompTIA Security+ or equivalent cybersecurity certification
- Proven experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Ability to lift 50lbs and work flexible hours including occasional on-call duties