Job Description
Join TechFlow Solutions as a Senior IT Support Specialist in the heart of Washington DC! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our government and enterprise clients. In this dynamic role, you'll troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. Enjoy competitive benefits, flexible work options, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Manage and maintain IT infrastructure including servers, networks, and cloud systems
- Provide Level 2-3 technical support for hardware, software, and security incidents
- Deploy and monitor cybersecurity measures to protect sensitive data
- Collaborate with cross-functional teams to optimize IT operations
- Document technical procedures and create user training materials
- Evaluate and implement new technologies to enhance system performance
Qualifications
- Bachelor's degree in Computer Science or related field
- 5+ years of IT support experience with enterprise systems
- CompTIA Security+ and Microsoft Azure certifications required
- Proficiency in Active Directory, SCCM, and virtualization technologies
- Strong problem-solving skills with ability to handle high-pressure situations
- Excellent communication skills for diverse stakeholder interactions