Job Description
Are you a tech-savvy problem solver ready to make an impact in the heart of Silicon Valley? Apex Digital Systems is seeking a dedicated and experienced Senior IT Support Specialist to join our dynamic team. We are a fast-growing technology firm committed to delivering innovative solutions to enterprise clients.
In this pivotal role, you will serve as a technical expert and a strategic resource for our internal staff. You will manage complex IT operations, ensure system integrity, and drive our commitment to excellence in service delivery. If you are passionate about technology and thrive in a collaborative environment, we want to hear from you.
What You Will Do:
- Provide advanced Tier 2/3 technical support for hardware, software, and network issues via our centralized Help Desk ticketing system.
- Configure, deploy, and manage end-user devices, including laptops, printers, mobile endpoints, and peripherals.
- Perform regular system maintenance, updates, and patch management to ensure security compliance and optimal performance.
- Collaborate closely with the DevOps and Network Engineering teams to troubleshoot infrastructure issues and implement scalable solutions.
- Lead the onboarding process for new employees, ensuring seamless access to systems, accounts, and necessary tools.
- Document all technical issues, resolutions, and standard operating procedures to maintain a robust knowledge base.
- Conduct regular security audits and educate staff on cybersecurity best practices and compliance standards.
Who You Are:
- A degree in Computer Science, Information Technology, or equivalent professional experience.
- 3-5+ years of professional experience in IT Help Desk, Systems Administration, or Technical Support.
- Strong knowledge of Microsoft Windows Server, Active Directory, and Office 365 ecosystem.
- Proficiency in troubleshooting hardware conflicts, software bugs, and network connectivity issues.
- Excellent verbal and written communication skills for client-facing interactions and team collaboration.
- Ability to work independently, prioritize tasks effectively, and manage time in a remote or hybrid environment.
- CompTIA A+, Network+, or Security+ certification is a significant plus.
Responsibilities
- Provide advanced Tier 2/3 technical support for hardware, software, and network issues via our centralized Help Desk ticketing system.
- Configure, deploy, and manage end-user devices, including laptops, printers, mobile endpoints, and peripherals.
- Perform regular system maintenance, updates, and patch management to ensure security compliance and optimal performance.
- Collaborate closely with the DevOps and Network Engineering teams to troubleshoot infrastructure issues and implement scalable solutions.
- Lead the onboarding process for new employees, ensuring seamless access to systems, accounts, and necessary tools.
- Document all technical issues, resolutions, and standard operating procedures to maintain a robust knowledge base.
- Conduct regular security audits and educate staff on cybersecurity best practices and compliance standards.
Qualifications
- A degree in Computer Science, Information Technology, or equivalent professional experience.
- 3-5+ years of professional experience in IT Help Desk, Systems Administration, or Technical Support.
- Strong knowledge of Microsoft Windows Server, Active Directory, and Office 365 ecosystem.
- Proficiency in troubleshooting hardware conflicts, software bugs, and network connectivity issues.
- Excellent verbal and written communication skills for client-facing interactions and team collaboration.
- Ability to work independently, prioritize tasks effectively, and manage time in a remote or hybrid environment.
- CompTIA A+, Network+, or Security+ certification is a significant plus.