Job Description
Join Nexus Technologies' elite IT team in the heart of Manhattan! We're seeking a Senior IT Support Specialist to deliver world-class technical support to our Fortune 500 clients. Enjoy hybrid work, cutting-edge technology stack, and career advancement in a fast-paced environment. What you'll love: Competitive benefits, professional development stipend, and collaborative culture where innovation thrives.
Responsibilities
- Provide Tier 2-3 technical support for 500+ enterprise users across NYC offices
- Manage Active Directory, Azure AD, and Intune environments
- Deploy and troubleshoot Windows/macOS endpoints, mobile devices, and network infrastructure
- Document SOPs and knowledge base articles for IT processes
- Collaborate with vendors for hardware/software procurement and lifecycle management
- Mentor junior IT staff and lead incident resolution during critical outages
- Implement cybersecurity best practices and compliance measures
Qualifications
- 3+ years enterprise IT support experience with Windows/macOS environments
- Active CompTIA A+/Network+ or equivalent certification required
- Expert knowledge of Active Directory, GPO, and endpoint management tools
- Experience with ServiceNow, Jira, or ITSM platforms
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP, VPN)
- Excellent communication skills and customer service orientation
- Ability to work under pressure with SLA-driven deadlines
- Preferred: Azure/AWS fundamentals and ITIL v4 certification