Job Description
We are seeking a highly skilled and proactive IT Support Specialist to join our team in the bustling Financial District of Boston. At NexusTech Solutions, we pride ourselves on delivering exceptional technical service to our employees and clients. If you have a passion for technology and a knack for solving complex problems, this is the opportunity for you.
In this role, you will act as the backbone of our technical infrastructure, ensuring that our internal teams have the tools and support they need to drive business success. You will work in a hybrid environment, collaborating closely with our engineering and security teams.
Responsibilities
- Provide expert Level 2 and Level 3 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and resolve a high volume of helpdesk tickets, prioritizing based on business impact and SLA requirements.
- Perform user onboarding and offboarding, including account provisioning, hardware setup, and security training.
- Administer and maintain the Active Directory environment, ensuring user access controls are secure and up to date.
- Collaborate with the cybersecurity team to implement security patches and ensure compliance with company policies.
- Conduct regular system audits and hardware inventory management to optimize asset utilization.
Qualifications
- Minimum of 3-5 years of experience in IT support, helpdesk, or a related technical role.
- Strong working knowledge of Windows 10/11, macOS, and Office 365 (Outlook, Teams, SharePoint).
- Experience with Active Directory, Group Policy, and VPN technologies (Cisco/SonicWall).
- Proficiency in ticketing systems such as Jira Service Management or ServiceNow.
- Excellent verbal and written communication skills with a strong focus on customer service.
- Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent technical certification.