Job Description
Urgent Hiring: Join Our Dynamic IT Team in Memphis!
Are you a tech enthusiast ready to solve complex problems and drive innovation? TechSolutions Memphis is urgently seeking a Senior IT Support Specialist to join our fast-paced team. As a critical member of our IT department, you'll ensure seamless technology operations across our organization while delivering exceptional user experiences. This is your chance to make an immediate impact in a thriving tech hub.
We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. If you're passionate about technology and ready to tackle challenges head-on, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Deploy, configure, and maintain desktop/laptop systems and mobile devices
- Manage Active Directory, Group Policy, and endpoint security solutions
- Troubleshoot complex issues including VPN connectivity, cloud services, and system integrations
- Document IT processes, create knowledge base articles, and maintain asset inventories
- Collaborate with vendors and internal teams to resolve escalated technical issues
- Implement cybersecurity best practices and conduct security awareness training
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows OS, Microsoft 365, and cloud platforms (Azure/AWS)
- Strong networking knowledge (TCP/IP, DNS, DHCP, firewalls)
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with ticketing systems (ServiceNow, Jira) and ITIL methodologies
- Exceptional problem-solving skills and ability to work under pressure
- Excellent communication skills with ability to train non-technical users