Job Description
Join TechFlow Solutions' dynamic IT team and become the backbone of our San Diego operations! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical support across our growing enterprise. This high-impact role combines cutting-edge technology with client-facing excellence in one of America's most vibrant tech hubs. Enjoy competitive benefits, professional development opportunities, and a collaborative culture where your expertise drives real business outcomes.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across hardware, software, and network systems
- Manage Active Directory, endpoint security, and cloud infrastructure (Azure/O365)
- Lead hardware/software deployment projects including Windows 11 migrations
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for escalations, procurement, and service-level agreements
- Implement cybersecurity best practices and conduct security awareness training
- Support hybrid work environments with remote access solutions and VPN management
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and Microsoft 365 administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- CCNA or equivalent networking certification preferred
- Exceptional communication skills for technical/non-technical stakeholders