Job Description
Join NexusTech Solutions, Atlanta's premier IT services provider, as we expand our dynamic support team. We're seeking a Senior IT Support Specialist to deliver exceptional technical solutions to Fortune 500 clients across the Southeast. Enjoy hybrid work, comprehensive benefits, and career growth in Atlanta's thriving tech hub. Your expertise will directly impact our clients' digital transformation journey.
Responsibilities
- Provide Tier 2-3 technical support for 200+ enterprise users across diverse industries
- Deploy and manage Windows 10/11, macOS, and Linux environments
- Implement and maintain Active Directory, Azure AD, and cloud infrastructure
- Lead network troubleshooting using Wireshark, SolarWinds, and Cisco tools
- Develop automation scripts using PowerShell and Python for operational efficiency
- Execute security protocols including MFA, endpoint protection, and vulnerability scanning
- Create and maintain technical documentation and SOPs
- Mentor junior technicians and optimize service desk workflows
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level knowledge of Windows OS, Active Directory, and cloud services
- Certifications: CompTIA A+/Network+, Microsoft 365 Certified: Modern Desktop Administrator
- Proven experience with SCCM, Intune, and endpoint management solutions
- Strong scripting skills (PowerShell, Python) for automation
- Experience with ITIL v4 and service desk management
- Excellent communication skills with ability to translate technical concepts
- Ability to work independently and manage complex projects