Job Description
Are you a problem-solver who thrives in a fast-paced environment? Nexus Systems is seeking a highly skilled Senior IT Support Specialist to join our growing team in Portland, OR. We are dedicated to providing exceptional technical support to our employees and clients, ensuring seamless operations and a top-tier user experience. If you are passionate about technology and customer service, we want to hear from you.
Why Join Nexus Systems?
- Competitive salary and comprehensive benefits package.
- Hybrid work model offering flexibility and work-life balance.
- Opportunity to work with cutting-edge technology and modern infrastructure.
- Professional development and career growth opportunities.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage and maintain the company's IT infrastructure, including workstations, printers, and servers.
- Configure and deploy new hardware and software for employees.
- Monitor system performance and troubleshoot complex network issues remotely and on-site.
- Maintain accurate records of all support tickets and incidents in the ITSM system.
- Collaborate with the IT team to implement security updates and patches.
Qualifications
- 3-5 years of experience in IT support or a related technical field.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote access tools (VPN, TeamViewer) and ticketing systems (ServiceNow, Jira).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Associate or Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
- Ability to work flexible hours, including occasional evenings or weekends.