Job Description
Join NexusTech Solutions' elite IT support team in Seattle's vibrant tech hub! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our Fortune 500 clients. Enjoy hybrid work, cutting-edge tools, and career advancement opportunities in one of America's most innovative cities.
Responsibilities
- Provide Tier 2-3 technical support for 500+ enterprise users across Windows/macOS environments
- Manage Active Directory, Azure AD, and hybrid cloud infrastructure deployments
- Lead complex troubleshooting for network, security, and hardware issues
- Document SOPs and create knowledge base articles for internal teams
- Collaborate with vendors to resolve escalated technical challenges
- Implement cybersecurity best practices and endpoint protection protocols
- Train junior staff on emerging technologies and support methodologies
Qualifications
- 5+ years of enterprise IT support experience with Windows Server and macOS
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in SCCM, Intune, and enterprise networking (TCP/IP, DNS, DHCP)
- Strong scripting skills (PowerShell/Bash) for automation workflows
- Proven incident management and change control documentation
- Experience with ServiceNow or Jira ticketing systems
- Excellent communication skills for executive stakeholder interactions