Job Description
Join our award-winning IT team at TechSolutions Inc. and become a vital part of Philadelphia's thriving tech ecosystem. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of Center City. Apply now to elevate your career in IT support!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage user accounts, permissions, and access controls across Active Directory
- Implement and maintain cybersecurity protocols including endpoint protection
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Train staff on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services (Azure/GCP)
- Strong troubleshooting skills for hardware and software issues
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Excellent communication skills and customer service mindset
- Ability to work independently and prioritize tasks in fast-paced environments