Job Description
Are you a technical troubleshooter with a passion for user experience? Apex Digital Solutions is seeking a Senior IT Support Specialist to join our dynamic team in Kansas City, Missouri. We are committed to fostering a culture of innovation and support, ensuring our employees have the tools they need to succeed.
In this role, you will be the first line of defense for our internal IT infrastructure, serving as a bridge between our technical systems and our diverse workforce. We offer a competitive salary, comprehensive benefits, and a collaborative environment where your skills will be valued.
Responsibilities
- Provide exceptional technical support via phone, email, and ticketing systems to resolve hardware, software, and network issues.
- Manage and deploy workstations, peripherals, and mobile devices using standard IT inventory management procedures.
- Configure and maintain local and network printers, ensuring optimal print performance across the organization.
- Administer user accounts, permissions, and access rights within Active Directory and cloud-based platforms.
- Perform regular system maintenance, updates, and patch management to ensure security and stability.
- Collaborate with the IT team to identify trends in support tickets and implement proactive solutions.
Qualifications
- Associate degree or certificate in Computer Science, Information Technology, or related field (Bachelor's preferred).
- Minimum of 3-5 years of experience in IT Help Desk or Desktop Support roles.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., JIRA, ServiceNow).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Valid driver's license and willingness to travel between office locations if required.