Job Description
Join our cutting-edge IT team in sunny Tucson! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers immediate impact in a dynamic environment where your problem-solving skills will drive operational excellence. Enjoy competitive benefits, flexible work options, and opportunities for professional growth in one of America's most livable cities.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage ticketing systems (ServiceNow/Jira) with SLA-driven resolution
- Deploy and maintain cloud infrastructure (AWS/Azure) endpoints
- Lead cybersecurity initiatives including patch management and vulnerability assessments
- Document SOPs and knowledge base articles for team scalability
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years in enterprise IT support with Windows/macOS environments
- CompTIA Network+ or equivalent network certification required
- Hands-on experience with Active Directory, SCCM, and Intune
- Strong scripting skills (PowerShell/Bash) for automation
- Proven incident management and customer service excellence
- Ability to work rotating on-call schedules