Job Description
Join our dynamic IT team in Dallas and become the backbone of our digital infrastructure! We're urgently seeking a skilled Senior IT Support Specialist to deliver exceptional technical assistance to 150+ employees across multiple sites. This high-impact role combines hands-on troubleshooting with strategic system optimization, offering rapid career growth in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and the chance to implement cutting-edge solutions in a collaborative setting. If you're passionate about solving complex technical challenges and thrive under pressure, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud-based SaaS applications (O365, Salesforce)
- Deploy, configure, and maintain endpoint management solutions (Intune, SCCM)
- Lead security incident response and vulnerability remediation efforts
- Document SOPs, knowledge base articles, and technical documentation
- Collaborate with vendors for hardware procurement and service-level agreements
- Mentor junior IT staff and conduct user training sessions
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration (2016/2019) and virtualization (VMware/Hyper-V)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Proven experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Ability to troubleshoot complex network issues (TCP/IP, DNS, DHCP)
- Excellent communication skills and customer service aptitude