Job Description
Join our innovative tech team at TechSolutions Northwest as a Senior IT Support Specialist! We're seeking a dedicated professional to deliver exceptional technical support to our growing client base in Portland and beyond. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment.
Our ideal candidate thrives in fast-paced settings and possesses deep expertise in modern IT infrastructure. You'll be the go-to expert for resolving complex technical issues while maintaining our reputation for excellence in client service.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and maintain Windows/macOS environments, including Active Directory and cloud services
- Lead cybersecurity initiatives including threat detection and incident response
- Develop and document IT procedures, policies, and knowledge base articles
- Collaborate with cross-functional teams to implement system upgrades
- Maintain compliance with industry standards (ISO 27001, SOC 2)
- Mentor junior IT staff and conduct technology training sessions
Qualifications
- 5+ years of progressive IT support experience with enterprise systems
- Expert-level knowledge of Windows Server, Active Directory, and virtualization (VMware/Hyper-V)
- Strong understanding of cloud platforms (Azure, AWS, O365)
- CompTIA Security+ or equivalent certification required
- Experience with service desk tools (ServiceNow, Jira Service Management)
- Excellent troubleshooting skills with ability to diagnose complex issues
- Strong written and verbal communication skills with technical aptitude
- Portland metro area residency required for on-site support