Job Description
Join our dynamic IT team as a Senior IT Support Specialist in the heart of Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base across the metro area. This role combines hands-on troubleshooting with strategic system optimization in a fast-paced environment. You'll be the go-to expert for resolving complex technical issues while implementing cutting-edge solutions that drive business efficiency. If you're passionate about technology and thrive in customer-facing roles, this is your opportunity to make a tangible impact.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Provide Tier 3 support for network security and endpoint protection systems
- Document technical procedures and maintain comprehensive knowledge base
- Train staff on cybersecurity best practices and new technologies
- Collaborate with vendors for hardware procurement and software licensing
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in network troubleshooting (TCP/IP, DNS, DHCP)
- Proficiency with virtualization platforms (VMware/Hyper-V)
- Strong scripting capabilities (PowerShell/Bash)
- Excellent communication skills with ability to translate technical concepts
- Valid Oklahoma driver's license for occasional on-site visits