Job Description
Join our dynamic team as a Senior IT Support Specialist in Boston, where technology meets innovation! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. This hybrid role offers the perfect blend of remote flexibility and in-office collaboration in Boston's vibrant Seaport District. Enjoy competitive compensation, comprehensive benefits, and opportunities to work with cutting-edge technologies. If you're passionate about solving complex technical challenges and delivering outstanding user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, network infrastructure, and cloud services
- Manage Active Directory, VPN configurations, and endpoint security solutions
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Collaborate with cross-functional teams on IT security initiatives and compliance projects
- Document technical procedures and maintain knowledge base articles
- Lead IT onboarding/offboarding processes and asset management
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 3+ years of hands-on IT support experience with enterprise environments
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell, SCCM, and Microsoft 365 administration
- Strong troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or ITSM platforms
- Excellent communication skills and customer service orientation