Job Description
Join NexusTech Solutions' dynamic IT team in Dallas and become the backbone of our digital infrastructure! We're seeking a Senior IT Support Specialist to deliver exceptional technical assistance to 200+ employees across 5 locations. You'll troubleshoot complex hardware/software issues, implement cybersecurity protocols, and optimize cloud systems while collaborating with cross-functional teams. Enjoy hybrid work arrangements, cutting-edge tech resources, and a culture where your problem-solving skills directly drive business success. If you're passionate about technology excellence and want to make an impact in a growing tech hub, this role is your next career milestone.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 environments with 99.9% uptime
- Implement cybersecurity best practices including endpoint protection and VPN management
- Support cloud infrastructure including AWS/Azure services and SaaS applications
- Lead IT projects including hardware refresh cycles and system migrations
- Document procedures and create knowledge base articles for team scalability
- Mentor junior technicians and provide tier-3 escalation support
Qualifications
- 5+ years of enterprise IT support experience in Windows/macOS environments
- Expert-level certification: CompTIA Security+ or equivalent
- Advanced proficiency in Active Directory, O365, and cloud services
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent communication skills for non-technical stakeholders
- Bachelor's degree in Computer Science or related field