Job Description
Are you a tech-savvy problem solver looking to make a tangible impact? TechNova Solutions is seeking a dedicated Senior IT Support Specialist to join our dynamic team in Austin, Texas.
At TechNova, we don't just fix computers; we empower our employees with the tools they need to succeed in a fast-paced digital environment. As a Senior IT Support Specialist, you will be the face of our technical support team, bridging the gap between complex technology and user needs with a focus on efficiency and customer satisfaction.
Why Join TechNova?
- Competitive Compensation: Base salary ranging from $75,000 to $95,000 USD.
- Hybrid Work Model: Enjoy the flexibility of working from home and the office.
- Professional Development: Access to certifications, workshops, and clear career progression paths.
- Comprehensive Benefits: Health, Dental, Vision, Life Insurance, and 401(k) matching.
Responsibilities
- Provide tier-2 and tier-3 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and prioritize incoming help desk tickets using Jira Service Management to ensure rapid resolution.
- Configure, deploy, and maintain workstations, laptops, printers, and mobile devices (iOS/Android).
- Collaborate with the Systems Administration team to implement security patches, OS updates, and access controls.
- Conduct onboarding sessions for new hires and provide end-user training on company software and best practices.
- Document technical procedures and maintain an up-to-date knowledge base for the support team.
Qualifications
- Minimum of 5 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Microsoft Windows 10/11, macOS, and Active Directory.
- Familiarity with remote access tools (TeamViewer, AnyDesk) and help desk software (Zendesk, Jira).
- Excellent troubleshooting skills and the ability to diagnose complex issues quickly.
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Strong interpersonal and communication skills with a focus on customer service.