Job Description
Join our dynamic IT team at TechSolutions Inc. and become the backbone of our digital infrastructure! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to 500+ employees across our Kansas City headquarters. You'll troubleshoot complex hardware/software issues, optimize network performance, and implement cutting-edge security protocols while collaborating with cross-functional teams to drive innovation.
Responsibilities
- Provide Level 2/3 technical support for Windows/macOS systems, enterprise applications, and cloud platforms
- Manage Active Directory, Exchange Online, and MDM solutions for endpoint security
- Deploy and maintain virtual infrastructure using VMware and Azure
- Document SOPs and create knowledge base articles for IT processes
- Lead hardware/software lifecycle management and vendor negotiations
- Coordinate disaster recovery testing and business continuity planning
- Mentor junior technicians and conduct technology training sessions
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in SCCM, Intune, and endpoint protection solutions
- Experience with VoIP systems (Cisco/Avaya) and network troubleshooting
- Strong scripting abilities (PowerShell/Bash) for automation
- Bachelor's degree in Computer Science or related field
- Exceptional communication skills and customer service mindset