Job Description
Join our award-winning IT team at InnovateTech Solutions and become the backbone of our digital operations! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to our growing client base in Tucson. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your expertise makes a tangible impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Manage Active Directory, group policies, and endpoint security systems
- Implement and maintain cloud solutions including Microsoft 365 and Azure
- Lead IT projects including system migrations and security audits
- Document SOPs and create training materials for end-users
- Collaborate with cross-functional teams on technology roadmaps
- Monitor system performance and proactively address security vulnerabilities
Qualifications
- 5+ years of progressive IT support experience in Windows environments
- Expert knowledge of Active Directory, SCCM, and PowerShell scripting
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven experience with cloud platforms (AWS/Azure preferred)
- Strong troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication abilities
- Experience with ITIL framework and service management tools
- Bachelor's degree in IT or related field preferred