Job Description
Are you a technical troubleshooter with a passion for user experience? Portland Tech Solutions is looking for a skilled Senior IT Support Specialist to join our dynamic team in the heart of the Rose City.
We are not just fixing computers; we are empowering our employees with the tools they need to succeed. If you thrive in a fast-paced environment and love solving complex problems with elegant solutions, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model (3 days in-office, 2 days remote).
- Opportunity for professional growth and certification support.
- State-of-the-art equipment and a collaborative culture.
Responsibilities
- Provide tier 2 and tier 3 technical support via phone, email, and remote access tools.
- Manage and troubleshoot Windows and macOS environments, including Active Directory and Azure AD.
- Perform hardware and software installations, upgrades, and configurations for new hires and existing staff.
- Monitor network infrastructure and respond to alerts to ensure 99.9% uptime.
- Conduct regular system backups and disaster recovery testing.
- Collaborate with the cybersecurity team to implement best practices and patch management.
Qualifications
- Minimum of 3-5 years of experience in IT support, helpdesk, or system administration.
- Strong knowledge of Microsoft Office 365, Windows 10/11, and macOS.
- Experience with remote support tools (e.g., LogMeIn, TeamViewer, AnyDesk).
- Excellent verbal and written communication skills with a customer-first approach.
- CompTIA A+, Network+, or similar certifications are highly preferred.
- Ability to lift and move computer hardware as needed.