Job Description
Join our dynamic team at TechSolutions Inc. as a Senior IT Support Specialist in Detroit's thriving tech hub. We're seeking a dedicated professional to deliver exceptional technical support to our growing enterprise client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment. Your expertise will directly impact our mission to streamline digital operations for industry leaders across Michigan.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, O365, and cloud infrastructure troubleshooting
- Provide Level 2-3 support for network security incidents and system vulnerabilities
- Document technical procedures and create knowledge base articles
- Collaborate with vendors to resolve escalated service requests
- Train end-users on new technology implementations
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 5+ years of enterprise-level IT support experience
- CompTIA Network+/Security+ certifications (or equivalent)
- Expertise in Microsoft Azure and Intune administration
- Strong scripting skills (PowerShell/Bash)
- Experience with ITSM tools (ServiceNow/Jira)
- Ability to manage multiple competing priorities
- Excellent communication and problem-solving abilities
- Bachelor's degree in Computer Science or related field